HOW DO I RECOVER UNSPENT BALANCE?
If, after the festival, you still have funds remaining on your wristband, you can request a refund via our simple online refund page. Remember to keep your wristband with you when you leave the event. You will need it to complete your refund.
HOW CAN I GET AN ONLINE REFUND?
Online refunds for bluedot 2019 will open on Tuesday 23 July, at discoverthebluedot.com/connect. Refunds will be available only within the refund period, which is up until one month after the event.
HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?
It can take up to 3-5 days for your refund to enter your bank account once your refund has been requested.
In order to receive your refund, you’ll be asked to enter the 14-digit identification code found on the back of your wristband, and details of the bank account you want your remaining balance to be credited to.
WHY DOES YOUR REFUND PAGE SHOW A BALANCE LOWER THAN WHAT WAS REMAINING AT THE END OF THE EVENT?
The refund system will automatically calculate the correct refundable balance. Top-up bundle incentives and rewards will not be included in your refund balance.
THE REFUND PERIOD HAS PASSED, CAN I STILL GET A REFUND?
If the refund period has passed and you have not completed your refund submission, please email us at firstname.lastname@example.org. Unfortunately we cannot guarantee that refunds submitted after the cut-off date will be processed.
WHERE CAN I FIND A LIST OF ALL ITEMS I PAID FOR?
You can find a full transaction history of your weekend in your Personal Account, listing all items purchased and the amount spent.
Please note that on occasion poor device connectivity may mean that there is a delay in updating the transaction history that you see online or at the Info Point. Please allow 24 hours for your transaction history to update before taking further action.
I'VE MADE A MISTAKE ON MY REFUND SUBMISSION - WHAT SHOULD I DO?
In the event that you provided the wrong bank details when requesting your refund, send us an email to email@example.com and we’ll look into it for you. Please note that this is possible only if we are notified of the change in your details BEFORE the refund period has ended.
WHY DO I HAVE TO PAY A TRANSACTION FEE TO RECEIVE MY REFUND?
We have waived the £1 transaction fee, so you no longer have to pay any fee to receive a refund.
Step 1: Click here
to create a secure cashless account online using your ticket barcode - this is the 12-digit number shown below. You’ll receive an email for you to confirm your details. Click on the link in the email to confirm your set up.
Step 2: Link your weekend or day ticket by entering your ticket number. Add the amount of money that you want to top up. Top up £100 by 10 July and get given £5 credit, on us!
Step 3: When you arrive at bluedot you will exchange your ticket for a wristband that has your money already loaded on to it.
Step 4: If you haven’t created your online account in advance, no problem! Come back to this page or visit our BluedotConnect section on our app to create an account OR head to the dedicated top-up point at the festival and add funds to your wristband. Download our app on either App Store
or Google Play
Step 5: You’re now ready to start using BluedotConnect!
Step 6: If you still have money on your wristband after the event, your balance can be refunded until 21 August.
WHAT DOES GOING CASHLESS MEAN?
Cashless is a payment system that makes transactions inside the event faster and easier. You’ll load credit onto a Personal Account – either through the online portal, our bluedot app or at staffed top-up points at the event – which will be linked to your festival wristband when you exchange your ticket for your bluedot wristband on arrival. Your wristband is fitted with RFID technology that will allow you to make purchases at the festival using only your wristband, similar to the way contactless bank cards function.
All traders, bars and our merch stall at bluedot will be using the cashless system, and will not be accepting alternative payment options. The only facilities accepting cash payment at the festival will be the Jolly Green Sherpas services, car park attendants, and programme sellers working outside of the wristband exchange.
IS CASHLESS SECURE?
WHO IS PROVIDING THE CASHLESS SYSTEM AT BLUEDOT?
Cashless systems at bluedot 2019 will be provided by Playpass.
WHERE DO I GET MY WRISTBAND?
You'll receive your wristband when you arrive on site; on scanning your ticket at the entrance, your wristband will be provided to you. Please make sure that you retain your physical ticket, as you’ll need this in the event that your wristband is lost or becomes damaged. Credit added to your account before you arrive will automatically be linked to your wristband.
WHAT CAN I BUY WITH MY WRISTBAND?
Inside the event, your wristband is the ONLY accepted payment method. All traders and retailers at the festival will be using the cashless system, this includes all food traders, bars, and merchandise stands. The only facilities accepting cash payment at the festival will be the Jolly Green Sherpas services, car park attendants, and programme sellers working outside of the wristband exchange.
DOES MY WRISTBAND HAVE A LIMIT OR EXPIRATION DATE?
Your wristband will be valid for the entire duration of the event and you can use it, and top up, as many times as you want. For security reasons, the maximum amount accepted on the wristband is capped, but we have top-up facilities on site and the option to set an automatic top-up on your Personal Account if you need to add extra funds.
IS MY WRISTBAND WATER RESISTANT?
Yes, sun and rain are not a problem for your wristband.
WHAT HAPPENS IF I LOSE MY WRISTBAND?
In case of loss or theft, you can go to the Info Point – located at the entrance to the Star Field – to receive a new wristband. You’ll need to show your ticket so please make sure you have this with you. When you receive a replacement wristband, any credit on your old wristband will automatically be transferred over.
Please note that customers opting out of creating Personal Accounts will need to take note of their wristband number to allow them to transfer any remaining funds to a replacement wristband in the event of loss or damage to a festival wristband. Opting out of creating a personal account does mean you won’t be able to interact with BluedotConnect’s additional activity elements of the festival.
*WE STRONGLY ADVISE THAT ALL CUSTOMERS RETAIN THEIR TICKET, AND TAKE PHOTOS OF THEIR WRISTBAND AS A SECURITY MEASURE IN CASE OF LOSS OR DAMAGE. THIS WILL SPEED UP THE BALANCE TRANSFER, OR REFUND PROCESS IN THE EVENT THAT YOUR WRISTBAND BECOMES DAMANGED OR IS LOST DURING THE WEEKEND.
I HAVEN'T RECEIVED MY TICKET SO I DON'T HAVE A TICKET NUMBER
Tickets for bluedot 2019 are currently being dispatched by Ticketline, giving you time to set up your Personal Account before the festival. If you’re concerned about the whereabouts of your tickets, please contact Ticketline directly on 0844 888 9991 / firstname.lastname@example.org
I REGISTERED ONLINE BUT DIDN'T RECEIVE THE CONFIRMATION EMAIL, WHAT CAN I DO?
If you didn't receive the confirmation email, check in your SPAM folder as it may have ended up there. If not found in the SPAM folder and doesn't arrive within 24 hours, send an email to our customer service team on email@example.com and we will get back to you asap.
HOW CAN I REGISTER MY ACCOUNT DURING THE EVENT?
If you’re already inside the event and you don't have a ticket number, you can still register using the unique code that you can find on the back of your wristband.
I DON'T WANT TO SET UP A PERSONAL ACCOUNT, HOW DO I PAY ON SITE?
For customers who would prefer not to set up a Personal Account, credit can be manually loaded onto your wristband at the festival at one of our top-up points – the festival is cashless but you can load funds onto a wristband without setting up an account.
You can do this by visiting one of our staffed top-up points, scanning your wristband, and loading on credit. All top-up points on site will accept card payments, and the main top-up point – located in the Arena – will also accept cash payment.
Please note that customers opting out of creating Personal Accounts will be unable to transfer any remaining funds to a replacement wristband in the event of loss or damage to a festival wristband, access transaction history, or interact with BluedotConnect’s additional activity elements of the festival.
I'M ATTENDING WITH MY FAMILY, HOW DO I LINK OUR ACCOUNTS?
If you are attending bluedot as a family, you can now conveniently manage the cashless credit for everyone from one Personal Account, meaning that you don't need to register a separate account for each person and you’ll be able to trace transactions made across all users in the transaction history.
To add your family members to your Personal Account, simply register or log-in to your own BluedotConnect account and follow the instructions to connect the other people's tickets to your account. You’ll need to input each person’s weekend or day ticket number as you did when setting up your own wristband. Once this is done, you’ll be able to choose which wristband gets credited when topping up. Linked users are also able to top-up themselves at bluedot, by visiting the top-up stations.
WHAT'S AN AUTOMATIC TOP-UP?
Automatic top-ups are automatically renewed each time your balance goes below zero during the event. You can enable this option in your personal account.
HOW DO I PUT MONEY ONTO MY WRISTBAND?
You can add funds to your wristband online before the event or at any top-up point at the festival during the event. To add funds online, go to discoverthebluedot.com/connect. You'll need your ticket number in order to register your account and to start topping up your wristband. If you prefer to top-up at the festival, go to any top-up station and pay by card (all stations) or by cash (Main Arena top-up station only).
HOW CAN I TOP-UP MY WRISTBAND ONLINE?
Topping up your wristband online is possible before and during the event, through the website or Bluedot app. From the homepage of your personal account, select the top-up option that you prefer. Add it to the basket and pay with your preferred payment option.
WHAT ARE THE DIFFERENT OPTIONS FOR ONLINE TOP-UP?
The homepage of your personal account will show you all the top-up options, which can include different bundles. When you choose a top-up, you can also decide if you want it to be a one-time manual top-up or set up an automatic top-up, allowing your account to automatically top-up when it goes below a certain balance. Manual top-ups are a one-time payment that charge your wristband with the selected amount; if you run out of credit during the event, you'll have to top-up again online or at a top-up station.
WHAT'S AN AUTOMATIC TOP-UP?
Automatic top-ups are automatically renewed each time your balance goes below your preferred threshold. Automatic top-up is completely optional, and you’ll need to opt-in on your Personal Account to enable this feature. Whilst at the event, if your balance falls below your preferred threshold you’ll be notified when you try to complete a transaction and given the option to top-up.
CAN I TOP-UP MULTIPLE WRISTBANDS FROM THE SAME ACCOUNT?
Yes you can! You’ll need to connect wristbands for each user within your Personal Account to top-up multiple wristbands. Once this is done, you’ll be able to top-up linked accounts; simply select the amount you’d like to assign to each.
HOW MUCH SHOULD I TOP-UP MY WRISTBAND BY?
We suggest you load enough funds on to your wristband to last all weekend, as this will save time queuing at the festival. For security reasons, there is a maximum balance that can be carried on your wristband.
WHAT HAPPENS IF I DON'T HAVE ENOUGH CREDIT ON MY WRISTBAND?
If the balance on your wristband is too low, you won't be able to pay. The operator will ask you to go to top-up at any of the top-up booths and will indicate the one closest to you. To avoid queues, you can top-up online too in your personal account. And if you selected an automatic top-up online, you won’t need to top-up during the event, as your balance will be topped-up automatically.
HOW DO I CHECK MY BALANCE?
At each location you’ll be able to check the remaining account balance both before and after your transaction. If you have doubts about any past transaction, you can go to the Info Point – located at the entrance to the Star Field – and ask for your transaction history or you can check in your personal account for this as well.
Please note that on occasion poor device connectivity may mean that there is a delay in updating the transaction history that you see online or at the Info Point. Please allow up to 24 hours for your transaction history to update before taking further action.